Overview
Join MTN if you want to be part of a company that leads the delivery of a bold new digital world to its customers. At MTN, our people are our most critical competitive asset. We employ only the very best and invest in your growth and development. If you are passionate about working for a brand that believes in the difference that people make and in delivering value to our customers, MTN is the place for you.
Job Title: PS Core & IP/MPLS Performance - Manager
Job Field
Engineering, Technical, ICT, Computer
Job Description
Provide Network Performance report to ensure visibility to network performance,
Escalation and follow up on the Core PS and IP/MPLS domains exception to drive restoration of service
Carry out capacity monitoring, reporting of IP Network, MPLS, Switches, Routers, and security devices – Firewalls, IPS etc. PS Core Network Elements; SGSN, GGSN, SASN, SAPC, etc. multimedia and Internet services platforms and interfaces WAP Gateway, DNS, AAA, radius, internet upstream capacity ensuring capacity constraints are avoided and available capacity efficiently distributed
Perform usage trend analysis for PS and IP network elements and connecting interfaces and use this to provide a guide to capacity forecasting and planning
Analysis of trend of mobility and session management reports for performance anomalies, exceptions; escalate to responsible teams and make recommendation for optimal performance.
Coordinate routine parameter audit and consistency checks on PS Core nodes including QoS and PCRF application audit) to ensure consistent parameter setting to ensure improved network quality
Monitor PS Core and IP/MPLS Network Elements with the aim of identifying poor performance and escalating/follow up with responsible stakeholders to improve performance and give customers desired experience.
Coordinate KPI improvement recommendations to ensure timely intervention in the case of perceived degradation on PS Core and IP/MPLS Nodes performance.
Monitoring the Data network traffic and observe various trends to detect any potential bottlenecks in advance and engage relevant departments to facilitate its avoidance
Ensure provision of regular performance report to Management
Collate and analyze performance data against defined parameters and ensure proper monitoring of performance through data gathering and statistical reports.
Ensure tests and procedures are carried out, evaluated and properly understood and ensure product modifications are investigated.
Audit KPI definition and formula across the technologies
Analyze the performance KPI and Utilization evolutions, and make recommendation for improvement and efficient use
Provide an internal Network Quality and Audit function allowing independent and objective performance analysis of the network and its impact on the business including commercial promotion/activity impact analysis
Identify changes to performance framework as a result of new technology, design or processes, understand implication of such changes and ensure alignment with performance strategy by incorporating new KPIs to deliver optimal customer experience
Monitor network implementations and changes pre /post implementation ensuring minimal disruption to service performance, availability and quality
Monitor and benchmarks network KPIs driving optimum performance in the PS core and IP networks
Multi - technologies – 2G, 3G, LTE etc.
Multi - vendor – Huawei, Ericsson, ZTE
Multi services – Data, Voice, VAS
Service and technology convergence- Voice data, VOIP, EPC etc.
MS environment
Multi-layer Analysis of Performance
Technology evolution path for GSM– 2.5G/3G (GPRS, UMTS)
Value Added Services and time to market
Maintain highest standards of network performance and quality as business transitions to Managed Services in both the rollout & operational environments
Multi-layer Analysis of network Performance & Quality
Liaise consistently with network group stakeholders to maintain acceptable levels of network/service performance, availability and quality
Definition of local, regional and industry specific measurement indices/ metric in collaboration with relevant stakeholders in network Group
Accurate reporting of network KPIs to both internal (NWG, CS,CR etc.) and external stakeholders (Regulators)
Liaise with other network department operations, Planning and implementation
Manage and maintain collaborative relationships with internal stakeholders
Job Condition
Normal MTN working conditions
May be required to work extended hours
International and National travel
Experience
8 years’ experience which includes:
5 years’ work experience in IP/PS core preferably in a mobile company
3 years’ experience in Performance/quality assurance/planning of Core PS and/IP transport
Sound knowledge of IP protocols and PS core for telecom grade service
2 years managerial/Supervisorial Experience
Training
PS Core Architecture and planning
IP/MPLS training and/or certification
IP Signaling
Network performance and statistics
Vendor and experts management
Minimum Qualification
BEng, BSc, BTech or HND
How To Apply
All Qualified candidates that are willing to apply for this job should click on the link below in order to apply online
PS Core & IP/MPLS Performance - Manager