Hello, Science! + Work in USA

Serve Consulting is a business solutions company and the leading SAP solution provider in USA. We are an SAP Channel Partner established to deliver world-class and cost-effective business solutions. Ultimately, we have been able to raise the bottom line for our clients across varying industry sectors. With our services, our clients are able to stay head and shoulders above competition

Job Title: Team Lead, Key Account Management

Job Field
Administration, Secretarial, Sales, Marketing

Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Develop and lead the execution of the Key Account Management strategy
• Communicate the progress of monthly/quarterly initiatives to customers and internal stakeholders
• Assist with high severity customer requests or issue escalations as needed
• Conduct periodic customer satisfaction survey
• Identify new and strategic opportunities that add value to the customer
• Act as first point of contact for all enquiries regarding SERVE’s services and provide a first response to such enquiries ensuring, follow up to possible closure
• Prepare and present periodic Customer Engagement Activity reports
• Be responsible for training as Trainer, coaching, mentioning and Human Capacity Development of team members

• Natural inclination to render high quality Customer Service
• Inspires confidence and is able to be a trusted advisor to the customer
• Enthusiastic and highly motivated, creative and energetic; brings new ideas to the team
• Team player - able to work seemlessly in international environment
• Goal getter - focused on objectives, but flexible to overcome setbacks and cope with conflicting priorities
• Good communicator
• Ethical and honest

• Minimum of a Bachelor’s degree
• MBA is an added advantage
• Professional membership and certification in relevant and recognised institutions
• 5-7 years relevant or cognate experience
• Experience selling IT is required with specific focus on software sales