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Customer Care Jobs

RS Hunter, we believe our clients have the resources, what we do is to galvanize, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.Our objective is to focus on creating an overall people driven value through training, expert HR advisory services and value enhancement to our clients in small business medium sector range while providing support to larger organizations in the areas of recruitment.

Job Title: Customer Service Executive

Location
Lagos

Job Field
Customer Care

Job Description
Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers
Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
Responding to customers enquiries and providing relevant information to promote the company services to its varied customers.
Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
Arrange for collection of necessary customs clearing documents at customer’s request.
Maintaining of accurate and accessible filing of customer paperwork (internal records, files and databases) to ensure efficient retrieval of information.
Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
Receiving orders from customers and verifying accuracy and acceptability of their requirements.
Provide weekly customer reports. Resolving all customer enquiries or problems and complaints.
Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
Ensuring that all invoicing is up to date and completed within the required time frame.
Any other duties as may be assigned by management that covers company’s scope of service.

Skills and Requirements

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented & Able to Multi-task.
• Excellent Communication Skills - Ability to communicate effectively with others orally and in writing.
• Conflict Resolution, Ability to deal with others in an antagonistic situation.
• Honesty, Integrity, Ability to be truthful and be seen as credible in the workplace.
• Interpersonal, Ability to get along well with a variety of personalities and individuals.
• Problem Solving, Ability to find a solution for or to deal proactively with work-related problems.
• Team Builder, Ability to convince a group of people to work toward a goal.
• Autonomy, Ability to work independently with minimal supervision.

• BSc in any relevant field
• 1-3 years of customer relations, sales and/or order processing experience.
• Proficient with Microsoft Suite

About Maersk Line USA
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential.

Job Title: Customer Service Care Agent

Location Rivers

Job Field Customer Care

Responsibilities

• Be the primary point of contact for assigned CARE customers and act as an advocate for these customers,internally within Maersk line
• Attend to walk-in customers enquiries in a timely and efficient manner.
• Collaborate with Finance team to ensure invoice and payment timeliness and accuracy and avoidance of unjustified cost initiated within and outside functional scope.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires amongst others through regular customer visits.
• Ensure smooth execution of the end-to-end shipment life cycle, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions and be fully responsible for customer satisfaction of assigned customers.
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
• Understand per diem/demurrage implications for containers and its impact on company revenue.
• Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitors/market intelligence.
• Who we are looking for
• Minimum two year experience in shipping related customer services or sales role
• Able to work under pressure
• Well organized, efficient and effective
• Strong interpersonal and communication skills
• Proactive and customer-oriented
• Possess ability to make sound decisions with minimal supervision
• Establish and monitor quality standards

I wish you all the best in your application