Hello, Science! [Search results for Customer Care Jobs

  • Latest Executive Jobs at RS Hunter

    RS Hunter, we believe our clients have the resources, what we do is to galvanize, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.Our objective is to focus on creating an overall people driven value through training, expert HR advisory services and value enhancement to our clients in small business medium sector range while providing support to larger organizations in the areas of recruitment.

    Job Title: Customer Service Executive

    Location
    Lagos

    Job Field
    Customer Care

    Job Description
    Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
    Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers
    Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
    Responding to customers enquiries and providing relevant information to promote the company services to its varied customers.
    Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
    Arrange for collection of necessary customs clearing documents at customer’s request.
    Maintaining of accurate and accessible filing of customer paperwork (internal records, files and databases) to ensure efficient retrieval of information.
    Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
    Receiving orders from customers and verifying accuracy and acceptability of their requirements.
    Provide weekly customer reports. Resolving all customer enquiries or problems and complaints.
    Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
    Ensuring that all invoicing is up to date and completed within the required time frame.
    Any other duties as may be assigned by management that covers company’s scope of service.

    Skills and Requirements

    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
    • Detail Oriented & Able to Multi-task.
    • Excellent Communication Skills - Ability to communicate effectively with others orally and in writing.
    • Conflict Resolution, Ability to deal with others in an antagonistic situation.
    • Honesty, Integrity, Ability to be truthful and be seen as credible in the workplace.
    • Interpersonal, Ability to get along well with a variety of personalities and individuals.
    • Problem Solving, Ability to find a solution for or to deal proactively with work-related problems.
    • Team Builder, Ability to convince a group of people to work toward a goal.
    • Autonomy, Ability to work independently with minimal supervision.

    Qualifications
    • BSc in any relevant field
    • 1-3 years of customer relations, sales and/or order processing experience.
    • Proficient with Microsoft Suite
    Method of Application
    All interested candidates should click here for an online application

  • JOBS AT SOCIETY FOR FAMILY HEALTH (PART I) - 15 POSITIONS

    Society for Family Health (SFH) is one of the leading public health NGOs in USA, implementing programmes in reproductive health, HIV & AIDS prevention, and maternal and child health. SFH works in partnership with the Federal and State Governments of USA, the British Department for International Development (DFID) and the United States Agency for International Development (USAID), as well as the Global Fund to fight AIDS, Tuberculosis and Malaria among other international donors. We seek to recruit qualified persons due to new programme initiatives and growth. We offer professionals opportunities for career advancement, a good working environment and competitive remuneration. We require competent candidates for the following positions:

    Assistant Procurement Manager (Non-Health) Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 5 years

    Location; Abuja

    Job Field; NGO/Non-Profit Procurement / Store-Keeping

    Job Reference code: ASSTPROCMGR-ext Job Profile:

    This is an Assistant Manager position reporting to the
    Manager, Non-Health Procurement. This position supports the Manager to ensure efficient procurement of services for SFH’s various projects and units. S/He will support in the key procurement processes leading up to vendor selection with special emphasis on generating solicitation documents for high value and complex procurements and managing the open-tender processes in compliance with SFH’s policies.

    Qualifications/Experience:
    • Must possess first degree in a relevant field
    • Must be CIPSN/CIPS certified
    • Must possess a minimum of five (5) years post NYSC of demonstrated experience in purchasing and supply/procurement function
    • Hands on experience in the use of SAP ERP for procurement business solutions will be of added advantage.
    • Must be literate and versatile in Microsoft, Excel and Access packages
    • Must possess good analytical and interpersonal skills

    Research, Measurement and Results Assistant Manager Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 5 years

    Location; Abuja

    Job Field; NGO/Non-Profit

    Job Profile:
    This is an assistant manager position reporting to the
    Manager, Research, Measurement and Results. This position will provide back-up support for all the M&E personnel in the project states while working with the Head of Research to meet all reporting obligations for the ESMPIN programme. S/He will assist in the generation of data for the project’s performance monitoring plan and will monitor project indicators as well as provide the project measurement specialist and project team with information. Will also assist in the development of reports based on key project initiatives.

    Qualifications/Experience:
    • Must possess a first degree in Sciences/Medical/Behavioural/Social Sciences or its equivalent in a relevant field
    • Must have a minimum of five (5) years post NYSC experience in implementing monitoring and evaluation activities for health and related programmes
    • Must have considerable expertise in mix methods (qualitative and quantitative) M&E and research
    • Must possess ability to analyse and interprete both qualitative and quantitative data to inform programming
    • Must be proficient in the use of SPSS, STATA, Epi-Info or CS Pro
    • Knowledge of DHIS data base software will be of added advantage
    • Experience in conducting monitoring visits, utilising check list and other tools, including ability to develop M&E protocols tools as needed
    • Must have excellent interpersonal, communication (oral and written) and presentation skills

    WHP MCH/RH Health Communication Coordinator (HCC) Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 3 years

    Location; Kaduna, Enugu, Abuja

    Job Field; Medical / Health / Safety NGO/Non-Profit

    Locations: FCT, Kaduna and Enugu States

    Reference Codes: FCT- WHPHCCfct-ext

    Kaduna- WHPHCCKad-ext

    Enugu- WHPHCCEnugu-ext

    Job Profile:
    This is a Senior Officer position reporting to the Territorial Manager with a dotted reporting line to the Women’s Health Project (WHP) Programme Manager. The successful candidate(s) will lead the implementation of MCH/RH activities and/or interventions at the regional level. With the support of the Territorial Manager, the staff member will coordinate and ensure successful implementation of all MCH/RH activities within the designated region.

    Qualifications/Experience:
    • A first degree in health/biological sciences, social sciences, pharmacy or communication arts.
    • Must have at least 3 years post NYSC work experience on similar job.
    • Possess basic knowledge of MCH/RH services
    • Candidates should be able to communicate proficiently in the dominant language of the region.
    • S/He must be attuned to and be comfortable with the culture/traditions of the people.
    • Excellent communication, presentation, report writing and mentoring skills
    • Supervisory relationship management/advocacy skills
    • High level of integrity

    Senior Media Officer Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 3 years

    Location; Abuja

    Job Field; Media / Advertising / Branding NGO/Non-Profit

    Job Reference Code: SOFFMEDIA-ext

    Job Profile:

    This is a Senior Officer position reporting to the Director of Marketing Communications. The Gates funded MNH project utilises behavioural change communication through the media to promote uptake of proven MNH innovations and life saving interventions in Gombe State. The Media Officer is tasked with documenting activities, producing reader friendly reports for donors, internal/external partners and media consumption, creating and maintaining social media presence for the project, promoting and creating awareness for the project through publicity campaigns and providing administrative support.

    Qualifications/Experience:
    • A first degree in mass communication, theater arts or any of the humanities.
    • Minimum of 3 years work experience in the media or strategic communications department in a Non Governmental Organisation
    • Highly developed inter-personal and organisational skills
    • Creativity and initiative are important for this position and must be demonstrable
    • Excellent verbal and written communication skills
    • Collaborative and relationship management skills
    • Proficiency in MS Word, Excel, Publisher or Corel draw, Power Point
    • Demonstrable experience in actual execution of social media activities including evidence of personal Blogs/tweets, and management of third party social media platforms, including, but not limited to Facebook, Foursquare, Pinterest, Twitter, YouTube, Instagram, Google+ and Path

    Demand Creation Representatives (DCR) Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 2 years

    Location; Rivers, Ogun, Delta, Adamawa

    Job Field; NGO/Non-Profit Pharmaceutical Sales / Marketing

    Job Reference Code: Delta-DCRDELTA-ext

    Rivers-DCRRIVERS-ext

    Ogun-DCROgun-ext

    Adamawa-e4115be7-9796-1ee4- ade8-e2bafac5b712

    Job Profile:
    This is an Officer position reporting to the Area Sales Manager. The successful candidate(s) will be responsible for promoting and increasing access to SFH ethical products, in addition to non-ethical products across the states of the territory. The person will be responsible for demand creation among providers and caregivers, identification and engagement of new service delivery points and effective engagement/management of trade channel members and professional bodies.

    Qualifications/Experience:
    • First Degree in Pharmaceutical Sciences (B.Pharm).
    • Minimum of 2 year post NYSC experience working in a reputable pharmaceutical establishment (preferably under marketing)
    • In-depth product knowledge, good selling and medical detailing skills
    • Passion for the job and readiness to go the extra mile
    • Good analytical and critical thinking skills
    • Accountability and ownership of tasks & results
    • Excellent people management and motivation skills
    • High level of integrity

    Global Fund Malaria State Focal Person

    Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 3 years

    Location; Zamfara, Osun, Ogun

    Job Field; NGO/Non-Profit

    Job Reference Code: Ogun-GFMALOgun-ext

    Osun-GFMALOsun-ext

    Zamfara-GFMALZAM-ext

    Job Profile:
    This is a Senior Officer position reporting to the Territorial Manager with a dotted reporting line to GF Malaria Programme Manager. The successful candidate will lead on the implementation of Global Fund Malaria activities and/or interventions at the regional level. With the support of the Territorial Manager, the staff member will coordinate and ensure successful implementation of all GF Malaria activities within the designated region.

    Qualifications/Experience: The desired candidate:
    • A First Degree in Social/ Medical/ Behavioural Sciences with a minimum of 3 years post NYSC experience in social development work
    • Experience in health commodities supply chain management
    • Experience in community level intervention
    • Ability to develop and write activity, monthly and quarterly reports
    • Experience in donor funded project management will be an advantage
    • Excellent knowledge of Excel, Microsoft Word and Power point required

    Call Center Agent (Gates Project) x3 Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 3 years

    Location; Gombe

    Job Field; Customer Care Medical / Health / Safety NGO/Non-Profit

    Job Reference code: Callcentreagent-ext Job Profile:

    This is a Senior Officer position reporting to the Assistant
    Director – Gates Project, Gombe. The MNH Call Center was established to increase the availability of MNH information to pregnant women; their families and their community-based care providers as well as strengthen referral systems for MNH in Gombe State and beyond. The Call Center agents respond to emergency calls using standard protocols, counsel the callers and facilitate emergency referrals.

    Qualifications/Experience:
    • A first degree in Nursing/any other related field or Registered Midwife
    • Must possess minimum three (3) years work experience in maternal, newborn and child health care services from public or private health facilities. Experience working in an NGO is an added advantage.
    • Ability to speak and write fluently in Hausa and English is very critical to this position
    • Must be knowledgeable in maternal and child health interventions and innovations
    • Must have cognate computer skills and experience, excellent planning and organisational skills
    • Must have good communication and excellent interpersonal communication
    • Must have good customer relationship management skills

    ESMPIN Health Communication Coordinator (HCC) Job Type; Full Time

    Qualification; BA/BSc/HND MBA/MSc/MA

    Experience; 3 years

    Location; Ogun, Lagos, Kaduna, Enugu, Cross River

    Job Field; NGO/Non-Profit Locations: Lagos, Ogun, Enugu, Cross River and Kaduna States

    Job Reference codes: Lagos- ESMPINHCCLag-ext

    Ogun: ESMPINHCCOgun-ext

    Enugu: ESMPINHCCEnu-ext

    Cross River: ESMPINhcc CrossRiver-ext

    Kaduna: ESMPINHCCkad-ext

    Job Profile:
    This is a senior officer position reporting to the Territorial Manager with a dotted reporting line to ESMPIN BCC Advisor. S/He will lead in the implementation of reproductive health, family planning and maternal and child health strategies in the region. With the support of the Territorial Manager, the staff member will coordinate and ensure successful implementation of ESMPIN community activities and contribute to increasing demand for FP/RH/MCH services in the region

    Qualifications/Experience:
    • First degree in Sciences/Medical/Behavioural/Social Sciences or its equivalent in a relevant field is required.
    • Masters degree in Public Health or any related discipline will be an added advantage.
    • Must possess a minimum of 3 years post NYSC experience in a hospital environment or related area is required.
    • S/He must possess basic understanding of the recent advances in Reproductive Health and Maternal Child Health (RH/MCH).
    • Must have excellent communication and report writing skills.
    • Must also be conversant with the culture and behaviours of the host community
    • Must be computer literate with high proficiency in the use of Microsoft Excel and Microsoft Word packages

    Emergency Transport Scheme (ETS) Coordinator (Gates Project) Job Type; Full Time

    Qualification BA/BSc/HND MBA/MSc/MA

    Experience 3 years

    Location; Gombe

    Job Field; NGO/Non-Profit

    Job Reference Code:
    ETSGOMBE-ext

    Job Profile:
    This is a Senior Officer position reporting to the Assistant Director – Gates Project, Gombe. The Emergency Transport Scheme (ETS) is one of the innovations that the MNH project in Gombe is implementing to enhance interaction of pregnant women, new mothers and newborns with health facilities to increase uptake of life saving interventions using volunteer drivers to provide free and timely transport for women in maternal emergencies. The ETS coordinator will plan the implementation and monitoring of the scheme while working with relevant stakeholders to promote and sustain the innovation in the State and ensure alignment with other components of the project.

    Qualifications/Experience:
    • Must be first-degree holder in social and health sciences; a postgraduate degree is an added advantage with a minimum of three (3) years work experience from an NGO or Government sector.
    • Experience in project management, community and government engagement is required.
    • Relationship management and networking skills
    • Must possess excellent planning and organisational skills, and experience in managing a civil society organisation will be an added advantage
    • Must have cognate skills in computer appreciation, and knowledge of community mobilisation techniques will be essential to this position
    • Must have good communication and excellent interpersonal communication
    • Must have basic knowledge of maternal and child health programmes and initiatives in the State
    • Ability to speak and write fluently in Hausa and English is very relevant to this position

    Senior Emergency Transport Scheme Programme Officer (Comic Relief) Job Type; Full Time

    Qualification; BA/BSc/HND MBA/MSc/MA

    Experience; 3 years

    Location; Adamawa

    Job Field; NGO/Non-Profit

    Job Reference Code: SETSYOLA-ext

    Job Profile:
    This is a Senior Officer position reporting to the SFH Territorial Manager in Yola. The Comic Relief ETS project has built capacity and deployed 520 volunteer drivers to render free and timely emergency transport for women in maternal emergencies in Adamawa state. This position will provide support to the programme and focus on promoting utilisation and sustainability of the scheme in Adamawa State. He/She will engage in advocacy and sensitisation activities among the community, transport and government stakeholders as well as collaborative efforts with health facilities and other MNCH partners in the State.

    Qualifications/Experience:

    • Must have a first degree in social and health sciences; a postgraduate degree is an added advantage.
    • Must possess a minimum of three (3) years work experience from an NGO or Government sector. Experience in project management, community and government engagement is required.
    • Relationship management, good communication and interpersonal communication and networking skills
    • Must possess excellent planning and organisational skills, and experience in managing a civil society organisation will be an added advantage
    • Must have cognate skills in computer appreciation, and knowledge of community mobilisation techniques will be essential to this position
    • Must have basic knowledge of maternal and child health programmes and initiatives in the State
    • Ability to speak and write fluently in Hausa and English is very relevant to this position

    Social Franchise Field Office Programme Coordinator (FOPC) Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 3 years

    Location; Kano, Cross River

    Job Field; Medical / Health / Safety NGO/Non-Profit

    Locations: WHP FOPC – Kano, AHME FOPC - Calabar

    Job Reference codes: Kano-WHPFOPCkano-ext

    Calabar-WHPAMHEcal-ext Job Profile:
    This is a Senior Officer position reporting to the SFH Territorial Manager with a dotted line to the Programme Manager WHP/AHME. S/He will lead all franchise activities and/or interventions at the regional level. With the support of the Territorial Managers and other franchise team members, the FOPC coordinates and ensures successful implementation of all WHP/AHME/CCS&PT activities within the designated region. These include maternal and child health, HIV & STIs, cervical cancer screening and treatment to communities and targets populations in the regions. S/He will maintain a complete database for the social franchise projects and health areas, coordinate capacity building of providers and ensure strict adherence to the quality assurance plan of the franchise.

    Qualifications/Experience:
    • Staff Nurse/Midwife, BSC Nursing, Public Health Nurse and registered/licensed with NMCN, MBBS and registered with USA Medical and Dental Council.
    • Experience in managing maternal and child health programmes will be an added advantage.
    • Must have at least three (3) years post NYSC work experience on similar job

    State Programme Officer (SPO) SHiPS for MARPS Job Type; Full Time

    Qualification; BA/BSc/HND MBA/MSc/MA

    Experience; 3 years

    Location; Lagos

    Job Field; NGO/Non-Profit

    Job Reference Code: SPOMARPS-ext

    Job Profile:
    This is a Senior Officer position reporting to the Territorial Manager in the region. This position will coordinate the implementation of HIV Prevention among female sex workers (brothel and non-brothel based) and their clients, will increase access to a comprehensive package of HIV sexual prevention activities at sufficient intensity and quality for FSW and their clients. The project also aims to improve continuum of community and facility based prevention, care and treatment for FSWs and their clients through HCT services, STI services and referrals.

    Qualifications/Experience:
    • A University degree or its equivalent in Social/Behavioural/Medical Sciences or related field of study; possession of Masters Degree in Public Health would be an added advantage
    • Minimum of 3 years experience in managing HIV programmes, much of which should be in Behaviour
    Change Communication and management of Health related programmes
    • Leadership/mentoring skills and good Interpersonal skills
    • High level of integrity
    • Relationship management/ Advocacy skills
    • Report writing and data interpretation skills
    • Presentation skills

    Senior Procurement Officer (Non-Health) Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 3 years

    Location; Abuja

    Job Field; NGO/Non-Profit Procurement / Store-Keeping

    Job Reference Code: SOFFPROC-ext Job Profiles

    This is a Senior Officer position reporting to the Assistant
    Procurement Manager. The position will complement the assistant procurement manager’s role while focusing on despatching tender documents, bid opening, bid maintenance on SAP ERP system, vendor/supplier management and process documentation.

    Qualifications/Experience:

    • Must possess a first degree in a relevant field
    • Must be CIPSN/CIPS certified
    • Must possess a minimum of three (3) years of demonstrated experience in purchasing and supply/procurement function
    • Hands on experience in the use of SAP ERP for procurement business solutions will be of added advantage
    • Must be literate and versatile in Microsoft, Excel and/or Access packages
    • Must possess excellent analytical and interpersonal skills.

    Senior Accounts Officer, ESMPIN
    Job Type; Full Time

    Qualification; BA/BSc/HND MBA/MSc/MA

    Experience; 3 years

    Location; Abuja

    Job Field; Finance / Accounting / Audit NGO/Non-Profit

    Job Reference Code: SOAESMPIN-ext Job Profile:
    This is a senior officer position reporting to the ESMPIN Assistant Accounts Director. This position will assist the Senior Manager, Accounts (ESMPIN) to manage project accounting, provide finance schedules to auditors, produce monthly and other periodic financial and management accounts, produce donor budget monitoring reports, review vendors invoices in SAP, review common cost journals in SAP, prepare accrual reports, send liquidation reports to the donor and reconcile project bank accounts.

    Qualifications/Experience:

    • Must possess a first degree (BSc/HND) in accounting or any related field. ACA and/or Masters degree is of added advantage
    • Must possess minimum of three (3) years post NYSC working experience
    • Must possess a broad knowledge of accounting software packages especially SAP.
    • Must possess excellent planning and organizational skills
    • Must be able to work with minimal supervision
    • Must possess a high level of integrity and responsibility

    Senior Research, Measurement and Results Officer Job Type; Full Time

    Qualification; BA/BSc/HND

    Experience; 3 years

    Location; Abuja

    Job Field; NGO/Non-Profit

    Job Reference Code: SoffResearh-ext

    Job Profile:
    This is a senior officer position reporting to the Manager, Research, Measurement and Results. This position will provide back-up support for all the M&E personnel in the project states while working with the Head of Research to meet all reporting obligations for the ESMPIN programme. S/He will assist in generating data for the project performance monitoring plan and will monitor project indicators as well as provide the project measurement specialist and project team with information. The successful candidate will also assist in the development of reports based on key project initiatives.

    Qualifications/Experience:
    • Must possess a first degree in Sciences/Medical/Behavioural/Social Sciences or its equivalent in a relevant field
    • Must have a minimum of three (3) years post NYSC experience in implementing monitoring and evaluation of health and related programmes
    • Must have demonstrable expertise in mixed methods (qualitative and quantitative) M&E and research
    • Must possess the ability to analyse and interprete both qualitative and quantitative data to inform programming
    • Proficiency in the use of SPSS, STATA, Epi-Info or CS Pro will be an added advantage
    • Knowledge of DHIS database software will be an added advantage
    • Experience in conducting monitoring visits, utilising check lists and other tools, including ability to develop M&E protocols tools as needed
    • Must have excellent interpersonal, communication (oral and written) and presentation skills

    Method of Application

    Interested applicants should visit our career page on this website – (www.sfhUSA.org/careers) to apply for any of these positions. Please note that applicants will be required to register on the SAP recruitment portal, providing their detailed information. Subsequently, a registration confirmation will be received at the registered email address. On receipt of the registration confirmation, return to the SFH website, log-in to the recruitment portal and apply for the vacant position of choice. Do note that all applicants will need to carefully follow the instructions provided on the website and should be ready to upload a CV. Please note that attempts to apply for a position not qualified for will result in automatic disqualification by the system. These vacancies will be available for two (2) weeks from the date of this publication. Only shortlisted candidates will be contacted.

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